1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Free shipping and flat rate shipping include packaging and shipping, it does not include import duties and local tax for international shipments. See below.
3. Returns
3.1 Return Due To Change Of Mind
RJWC Powersports AB will happily accept returns due to a change of mind as long as a request to return is received by us within 14 days of receipt of the item and is returned to us in the original packaging, unused, and in resellable condition.
Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(RJWC Powersports AB) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
RJWC Powersports AB will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect RJWC Powersports AB to process your warranty claim within 7 days.
Once a warranty claim is confirmed, you will receive the choice of (a) a refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 10 days. This varies greatly depending on the country you order from.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of an order. Our warehouse operates Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.